Discover the World with Wise Road Tours

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Terms of Service

1. Acceptance of Terms

By accessing and using Wise Road Tours services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Tour Bookings and Payments

All tour bookings require full payment or approved deposit as specified in your booking confirmation. Prices are subject to change until booking is confirmed. We accept major credit cards and bank transfers.

3. Cancellation and Refund Policy

Cancellations made 30+ days before departure: Full refund minus 10% processing fee. 15-29 days: 50% refund. Less than 15 days: No refund unless due to company cancellation or extraordinary circumstances.

4. Travel Insurance

We strongly recommend comprehensive travel insurance. Wise Road Tours is not responsible for costs arising from trip cancellations, medical emergencies, or travel disruptions not directly caused by company negligence.

5. Health and Safety Requirements

Participants must disclose any medical conditions that may affect tour participation. Some tours have physical requirements or age restrictions as specified in tour descriptions.

6. Liability Limitations

Wise Road Tours acts as an intermediary between travelers and service providers. Our liability is limited to the cost of services provided. We maintain comprehensive insurance but encourage travelers to secure additional coverage.

7. Modification of Services

We reserve the right to modify itineraries due to weather, safety concerns, or circumstances beyond our control. Reasonable alternatives will be provided when possible.

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Privacy Policy

1. Information We Collect

We collect personal information you provide directly (name, email, phone, travel preferences) and automatically (website usage, IP address, device information) to provide and improve our services.

2. How We Use Your Information

Your information is used to process bookings, communicate tour details, provide customer support, send relevant travel information, and improve our services. Marketing communications are sent only with explicit consent.

3. Information Sharing

We share information with trusted service providers (hotels, guides, transport companies) necessary for tour operations. We never sell personal data to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and limited access protocols to protect your personal information.

5. Your Rights (GDPR Compliance)

You have the right to access, correct, delete, or port your personal data. You may withdraw consent for marketing communications at any time. Contact us to exercise these rights.

6. Data Retention

We retain personal data for 7 years after tour completion for legal and business purposes, unless earlier deletion is requested and legally permissible.

7. International Transfers

Your data may be processed in countries outside your residence for tour operations. We ensure appropriate safeguards are in place for all transfers.

8. Contact Information

For privacy concerns or to exercise your rights, contact us at [email protected] or +1 (415) 555-0189.

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Cookie Policy & Settings

Essential Cookies (Always Active)

These cookies are necessary for website functionality and cannot be disabled. They enable basic functions like page navigation and access to secure areas.

Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously.

Marketing Cookies

Used to track visitors across websites to display relevant and engaging advertisements for individual users.

Functional Cookies

Enable enhanced functionality and personalization, such as remembering your preferences and settings.

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GDPR Compliance Information

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to Access

Request copies of your personal data and information about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing

Request limitation of processing under specific conditions.

Right to Data Portability

Request transfer of your data to another organization or directly to you.

Right to Object

Object to processing for direct marketing or legitimate interests.

Legal Basis for Processing

We process your data based on: Contract performance (tour bookings), Legitimate interests (customer service, safety), Legal obligations (tax, safety regulations), and Consent (marketing communications).

Data Protection Officer

Contact our Data Protection Officer at [email protected] for any GDPR-related inquiries or to exercise your rights.

Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

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DMCA Policy

Digital Millennium Copyright Act Compliance

Wise Road Tours respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

Copyright Infringement Notification

If you believe content on our website infringes your copyright, please provide a written notice including:

• Physical or electronic signature of copyright owner or authorized agent
• Description of copyrighted work claimed to be infringed
• Description of allegedly infringing material and its website location
• Your contact information (address, phone, email)
• Statement of good faith belief that use is not authorized
• Statement of accuracy and authority to act on behalf of copyright owner

DMCA Agent Contact

Send DMCA notices to our designated agent:
Email: [email protected]
Address: DMCA Agent, Wise Road Tours, 1847 Union Street, San Francisco, CA 94123

Counter-Notification

If you believe content was wrongly removed, you may file a counter-notification with the required legal elements as specified in the DMCA.

Repeat Infringer Policy

We terminate accounts of users who repeatedly infringe copyrights in accordance with DMCA requirements.